We recently implemented Hostvana after a thorough market review on all of the more recognised channel management systems out there. Our key criteria was to use automation as a way to boost profitability rather than hiring more staff, in order to scale our growing portfolio of 14 properties, which we have built in less than 2 years.
We are extremely impressed with the AI auto responding capabilities, and it usually responds with something even better than we can write outselves. We absolutely love that we can sleep at night knowing that guest enquiries, in particular, potential bookings will be dealt with swiftly.
After moving from a different channel manager, we found the cost to be roughly the same however we get much more value from Hostvana who not only provided the AI responder, but also included a direct booking site (which they help set up for us at no cost) as well as the capability to receive payments upfront from websites such as booking.com and vrbo, a process that we previously had to wait between 2-4 weeks after checkout. This has significantly improved both of our profitability as well as cashflow.
Finally a very special mention must go out to Pedro, Adrien, Ben and the team who are always ready to assist and willing to share best practices as they have a wealth of knowledge and experience in the short term rental management space.